Refund policy
Customer satisfaction is important to us. Returns and refunds are handled as per the policy outlined below.
Return Eligibility
- Return requests must be raised within 7 days of delivery
- Products must be unused, unwashed, and in original condition with tags
Return Process
To initiate a return, please contact us at sales@berrynluiz.com with your order details.
Refund Process
- Once the returned product is received and verified, refunds are initiated
- Refunds are processed within 7–10 business days
- Refunds are credited to the original payment method
Non-Eligible Returns
- Used or damaged items
- Products without original tags or packaging