Support Policy

Need help? We’ve got your back.

• Customer Support Hours:

  • Monday to Friday: 9 AM to 6 PM [Your Time Zone]

  • Saturday & Sunday: Closed (email support available).

• Contact Methods:

  • Email: support@berrynluiz.com – response within 24 hours

  • Live Chat: Available on our website during support hours

• Order Assistance:

  • Order tracking

  • Delivery status updates

  • Product sizing & recommendation help

• Returns & Exchanges Help:

  • Step-by-step guidance

  • Assistance with return labels

• Technical Issues:

  • Website errors or account problems

  • Please include screenshots where possible

• Code of Conduct:
  Our agents aim to assist politely and professionally. We ask you to be respectful in your communication.